Return & Refund Policy

This policy reflects how we actually handle returns today. As with any policy page, we recommend a legal review before relying on it in a dispute.

Because we deliver by cash on delivery, most refund situations work a little differently than on a site where you pay in advance. Here's exactly what happens in each case:

If a delivery is refused or can't be completed

Since payment happens on delivery, nothing has been charged if a parcel is refused, the address or phone number turns out to be wrong, or you're unavailable to receive it — so there's no refund to issue. We do still bear the courier's cost of attempting and returning that delivery, which is exactly why we ask you to double check your address and phone number, and to only order if you're reasonably sure you'll receive it.

If your item arrives damaged

You're entitled to a full replacement or refund. To help us resolve it quickly:

• Contact us as soon as possible — ideally within 24 hours of delivery, and always within 3 days
• Send photos or a short video of the damaged product and its packaging
• Keep the original packaging until the issue is resolved
• Don't use the product in the meantime

We cover the return/replacement delivery cost for genuinely damaged items.

If you receive the wrong item

You're entitled to a full replacement or refund — for example, if you ordered one puzzle and received a different one. Contact us within 3 days of delivery with a photo of what you received. We cover the return/replacement delivery cost.

If parts are missing or the item is incomplete

You're entitled to a replacement or refund if you report it within 3 days of delivery with reasonable evidence (a photo showing what's missing). This matters especially for toys, where a missing piece can make the whole item unusable.

Change of mind

If the item was accurately described and arrives undamaged, we don't accept returns simply because you or your child changed your mind, expected something different, or no longer want the item. This is standard practice across most Bangladesh e-commerce and helps keep prices fair for everyone.

How to request a replacement or refund

Contact us using the details on our Contact page, or reply directly to your order-received email, with your order number and the details above for your situation. We aim to resolve every case individually and as quickly as we can.